No service! No feedback! Not Fair
<p>I now send a SECOND complaint to MTN vis HELLOPETER because i have no help with my query!</p> <p> </p> <p>since 8th August to date - I have spoken to countles people via FB; email; sms; going into branch.</p> <p>All I have is FIVE (5) refernce numbers; empty promises and no details on my data usage.</p> <p>I cannot close the account becuase MTN will charge me the average monthly rate for the next 12 months.</p> <p>Trapped - better service from state-owned institutions.</p>
Good day Marlene Gracie,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-08-11 was validated to be correct by the Billing department and the URL report was also emailed to yourself. Please note that the the request for the Itemised billing for the invoice dated 2016-08-11 to be sent has been logged with the Billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Marlene Gracie,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-08-11 was validated to be correct by the Billing department and the URL report was also emailed to yourself. Please note that the the request for the Itemised billing for the invoice dated 2016-08-11 to be sent has been logged with the Billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***