WB
Wilna B
1 reviews | Active since Nov 2011
28 Jul 2015, 11:01
No service No feedback
Upgraded cell contract 17 February 2015. The handset taken back on 26 Apr 2015 for evaluation and repairs. Despite numerous phone calls and personal visits to the store in question, no feedback. No handset. Please give me a new handset! I am paying for a service I'm not receiving OR allow me to cancel my contract.
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Replies (1)
MTN South Africa's replyOfficial
07 Aug 2015, 10:41Hello WilnaB1 ,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now requested our High Volume Repair Centre's Management team to assist with the booking. We will first need to trace the booking with your details in order to provide you with accurate feedback.
We will touch base with you as soon as we can confirm the status of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now requested our High Volume Repair Centre's Management team to assist with the booking. We will first need to trace the booking with your details in order to provide you with accurate feedback.
We will touch base with you as soon as we can confirm the status of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Aug 2015, 10:41
Official
Hello WilnaB1 ,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now requested our High Volume Repair Centre's Management team to assist with the booking. We will first need to trace the booking with your details in order to provide you with accurate feedback.
We will touch base with you as soon as we can confirm the status of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now requested our High Volume Repair Centre's Management team to assist with the booking. We will first need to trace the booking with your details in order to provide you with accurate feedback.
We will touch base with you as soon as we can confirm the status of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***