1 reviews | Active since Nov 2011
No service - no explanation
<p>Hi ,</p> <p>my cell phone is without the service for the last five days, and upon visiting Norwood Mall MTN shop I was informed that "they know about it" and " other customers are affected ,too"</p> <p>Yet, they are unable to say anything more apart "network problem", but no other information or at least announcement that they are experiencing major fault.</p> <p>I desperately need my phone, and I demand an explanation on this issue.</p>
Good day Branka,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.
Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Branka,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.
Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********