MK
Mada K

1 reviews | Active since Feb 2010

08 Sept 2015, 08:45

NO SERVICE< NO CONTRACT

AFTER3 MONTHS AND MANY PROMISES TO GET MY ACCOUNT SORTED< I HAVE HAD ENOUGH OF LIES!!!!! MTN EVEN LIES ON HELLO PETER TELLING ME THAT CREDITS WAS PUT ON THE ACCOUNT ON 25 Aug. WHICH Is one big fat lie!!!!!! On 1 Sept they once again grabbed the co called arrears from my bank account which is the promised CREDITS + VAT THAT HAS NOT BEEN RECALCULATED ON THE AMOUNT OF R468 which they ***** every month. EVEN WHEN I MADE A FINAL SETTLEMENT ON THIS ACCOUNT AND PAID R95 on VAT DUE TO ME THEY STILL GRABBED R468+ R65.52 From my account on 1 SEPTEMBER. MY CREDITS SHOULD BE JUNE R373, JULY 65.52 and AUG 65.52 = R503.04. BUT STILL YOU ARE *****ING R468 EVERY MONTH FROM ME. AS SAID BEFORE THIS CONTRACT IS NUL AND VOID AND CLOSED AS FAR AS WE ARE CONCERNED> YOU EVEN SEND THIS ACCOUNT TO COLLECTIONS AND CUT OFF BOTH OUR LINES DATA AND PHONE ALL BECAUSE YOU CANNOT CALCULATE!!! DONT BOTHER TO SEND ANOTHER ACCOUNT> THE SIM CARDS WAS DELIVERED TO YOUR REGIONAL OFFICE IN GEORGE VIA COURIER> I AM NOT INTERESSTED IN YOUR LIES AND *****ING WHILST HUMAN LIVES ARE AT STAKE BY CUT OFF PHONES!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2015, 09:20
Official
Hello Madak,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, a credit of R373.00 was processed on the 25 August 2015. According to our records, the amount of R786.99 was returned by your bank. Currently there is an amount of R12.20 outstanding on your account and both your lines are active.

Kindly note that since your are still in contract, should you cancel the contract prior to the termination date you would be liable for early termination fees.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Veronica
REQ:***

Best regards,