No service - No care - Pathetic

I called in this morning to speak to an agent to assist me to unsubscribe to 2 services that my mum accidentally subscribed to. I was assisted an agent who possessed very poor listening s****s and also lacked empathy, eventually i was put through to her manager Thapelo. This was at 08:20am - he eventually told me that he will go through the query and call me back as he needed to check the system at 12:30. I asked for a reference number at 08:20am to which he said he will email me. it is now 15:30 - no feedback or reference number since. I called earlier and was on the line holding for 25 minutes for Thapelo, who eventually came to the phone to ask me for all the details again, He then further went on to say that he needed to listen the recordings of earlier to get my details and query. How do you employ agents and supervisors of this calibre? my contract is up for renewal and this service makes me want to move to another provider, Secondly i am waiting for a campaign manager to call me, i always get the same message that they will call me and an email was sent but all 4 occasions i requested to speak to Denis and i was told he will contact me - not even an email. Goes to show if higher management has such a dont care attitude, what for the ground staff.