No service mtn

<p>Unfortunately out of experience the only way to get service from MTN is to use the Hello Peter platform. I currently have a contract with MTN. Once I go over my bundle account I cant make any calls and will have to load airtime. This is really creating issues for myself as I claim business calls from work and can not claim prepaid airtime. I have tried last month to fix this problem by phoning the helpdesk, but with no success. I then went to an MTN shop for assistance where an e-mail was send to the credit controller and nothing happened. This month I am in the same scenaria, but with even worse support from MTN. I have spoken to 6 different consultants from MTN on the 01/09/2016, which 5 of them after holding for about 11 minutes just cut me of. I finally reached a consultant who tried to help me and send an e-mail like before to the credit controller. Knowing that nothing will come from this I logged a quiry on the MTN online portal. With no response up to date I am really getting frustrated. I need to get my open line up and running as MTN is costing me money now as mentioned before, I cannot claim airtime from the company I'm working for. I hope that my complaint will be attended to now that I had to go to the extremes of using an third party platform just to get client service from MTN.</p>