1 reviews | Active since Feb 2017
NO SERVICE - JUST TAKE MONEY
<p>On my previous contract I've registered a selfservice 1gb data bundle. When I've upgraded, I've canceled this recurrent data bundle through the self service option. This was in August 2016.</p> <p>Since then, they've billed me every month with this recurrent data bundle, but don't credit my account with the data.</p> <p>I've called numerous times, requesting that they cancel this bundle, starting in October 2016. Every time, they come back and tells my to cancel via the self service option. When I try this, it tells me that there is no recurrent data registered.</p> <p>I've called in December - twice and also in January 2017. In January, the person helping me, told me that he will cancel it on his side. When I asked him about the R800 worth of data that I haven't received, he just told me that they wont refund it, because it was a self service......</p> <p> </p> <p>I ask you.. How do you pay for a service and don't receive any? How do you just leave R800's data?</p> <p> </p> <p>To top it all.... This month statement... Sure enough, there is the recurrent 1gb data - billed again!!!!</p>
Good day Sorita
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please note a request has been sent through for this to be stopped,
Please advise if you have received feedback regarding this.
Regards,
MTN SA.
Good day Sorita
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please note a request has been sent through for this to be stopped,
Please advise if you have received feedback regarding this.
Regards,
MTN SA.
Good day MTN
It's been a week since your reoly, and still no communication - thus no progress!!!!
Good day MTN
It's been a week since your reoly, and still no communication - thus no progress!!!!
It's been a week since your reply, and still no answer - thus no progress!!!!
When I've locked into my account tonight, sure enough, another self service 1GB data for the new month????
This is nothing else than *****ING!!! Take your money month after month with nothing in return and after 6 months of complaining they still haven't fixed their problem, but still just take the money. We are standaing @ R 1 120 of data that I haven't received!!!
It's been a week since your reply, and still no answer - thus no progress!!!!
When I've locked into my account tonight, sure enough, another self service 1GB data for the new month????
This is nothing else than *****ING!!! Take your money month after month with nothing in return and after 6 months of complaining they still haven't fixed their problem, but still just take the money. We are standaing @ R 1 120 of data that I haven't received!!!