1 reviews | Active since Aug 2016
NO SERVICE IN BLUE HILLS MIDRAND AREA FOR OVER 2 WEEKS
<p>We have been with MTN for over 6 Years and have 2 Phones on a Business Contract</p> <p> </p> <p>We have Recently Upgraded Both Phones</p> <p> </p> <p>We have had NO Service in our Area for OVER 2 WEEKS NOW and we RELY on MTN for Both Business and Personal (Which is Security)</p> <p> </p> <p>This is now TOTALLY UNACCEPTABLE</p> <p> </p> <p>We have been to Forest Hill where they Re-set the Phones but Still No Joy - Calls Dropped after 2 Minutes IF WE ARE LUCKY ENOUGH TO BE ABLE TO RECEIVE OR MAKE CALLS AT ALL</p> <p> </p> <p>We Can NO LONGER carry on with MTN as We are Losing Business - CAN SOMEBODY AT MTN ADVISE EXACTLY WHEN THE PROBLEM WILL BE FIXED OR ELSE WE WILL NEED TO CANCEL AND CHANGE TO ANOTHER SERVICE PROVIDER AND W E W I L L N O T B E L I A B L E FOR THE BALANCE OF THE CONTRACT </p>
Good day Cyane
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
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Physical Street Address:
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When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
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Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***
Good day Cyane
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***