No service in 5 months with my ***** case.

<p>Hi,</p> <p> I have logged this with MTN retail park manager Willem in January of this year and to date I have not received one phone call from him nor any mail.</p> <p> I have been a loyal customer of MTN since 1997, almost 20 years but this is getting a bit much for me.</p> <p> 5 months since I started with this ***** on my account and I have had no success on getting this resolved.</p> <p> </p> <p> My problem:</p> <p> My wife app**** for a R100/pm ****le approx. 10 years back on this account.</p> <p> After about 4 years of using the ****le we went in to MTN retail park in Pretoria east and canceled the ****le as we used it very little for the 1st 4 years as we had ADSL. The clerk in the store told us it was canceled and we left.</p> <p> December this year the debit order for my MTN account was about R1500 over what it normally was and on investigation in January when I went to retail park MTN, they found that the ****le was active and someone was using it since August last year. They also informed me that the ****le was never deactivated/canceled. Every month small amounts escalating a bit more and more on the ****le was racked up and went via a debit order off from my account that ***gybacked on the same debit order as me and my wife’s cell phone bills.</p> <p> In (I think) November a data bundle was added **********ly to the account of R415 odd.</p> <p> Adding a data bundle to a ****le should already raise red flags not to mention the voice calls that is made to it. We do not have the sim for years and it was not us using it.</p> <p> </p> <p> Like I said, I did log it with Willem in January and to date I have gone into the store twice a month for the last 5 months only to find out that he had no joy with it. What bothers me more is that Tumi at the Call Centre when I phoned today could find nothing on the system about me logging this request in January. I find this very strange… Willem’s no if you would like to call him - 083 ********** </p> <p> </p> <p> I have also asked Willem to cancel the account and he said that it was done. End of January the full amount would still go off though. Imagine my shock when the R415 odd data bundle was deducted end of February also. No one even refunded me that amount to date… When I asked about it, it was said the ****le was stopped but not the data portion on it.</p> <p> </p> <p>Please can you have a look and get back to me regarding this ***** on my account.</p> <p>I should only have 2 numbers on this account. My no, ********** 352 and my wife’s ********** 461 and the iPad.</p> <p> </p> <p>Thank you and regards,</p> <p>Etienne Jordaan</p>