NO SERVICE IF ANY

RECEIVED NEW PHONE END OF NOV 2014. WOULD NOT WORK PROPERLY FROM MARCH 2015, RETURNED PHONE IN MIDDLE APRIL 2015. CELESTE DOES NOT RETURN MESSAGES, I HAD TO GO IN STORE EVERY WEEK AND PHONE THEM, AFTER 5 WEEKS WERE TOLD THAT PHONE MUST BE REPLACED. THIS WAS 3-4 WEEKS AGO... STILL NO PHONE. EXCUSES. OUT OFF STOCK. STRIKE. HEAD OFFICE. SHORT OF STAFF ETC. I DO NOT HAVE A SPARE PHONE. PAY FOR PRODUCT THAT I DON'T HAVE. IF I DON NOT GO TO STORE NOBODY PHONES ME. EVERY TIME I GO THERE I GET TOLD THAT THE STOCK WILL BE THERE IN A DAY OR 2. THEY WILL CONTACT ME..STILL WAITING? NO EFFORT IS BEING MADE TO TRY AND REPLACE THE HANDSET. ONLY TO EASY TO BLAME IT ON EVERYTHING AND EVERYBODY ELSE. LAST MESSAGE FROM CELESTE WAS THAT I WILL HAVE TO WAIT FOR STRIKES TO FINISH... WHAT IF IT TAKES ANOTHER 2 MONTHS? I CANT BELIEVE THAT THERE IS NO STOCK AVAILABLE AT ANY MTN STORE! THIS IS A BLACKBERRY Z3... NOT A DISCONTINUED PHONE...IN THE MEAN TIME EVERY MONTH THE DEBIT ORDER GOES OFF AND I JUST HAVE TO PAY...THIS IS THE 2ND QUERRY THAT WE HAVE THIS YEAR WITH THIS STORE. THE 1ST ONE IS OUTSTANDING STILL FROM JAN 2015...6MONTHS!! STILL CELESTE DOES OT GET BACK TO US...ONLY BLAMING MTN AND HEAD OFFICE