CC
Cathy C
1 reviews | Active since Jul 2015
09 Jul 2015, 14:38
NO SERVICE FROM THEM AT ALL
I have been trying to get a statements for both my account and our companies account. We normally get our statements via e-mail. The link that is sent on the mail does not work. I have tried at 2 branches to get copy statements, just to be told that they do not have access to accounts. I have tried to phone, the phone just rings. I have tried the call centre and eventually hung up after holding for ages. I have sent e-mails...no response. Is everyone on strike??? this is such bad service. PLEASE CAN ANYONE RESPOND!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 11:10Hello accombrinck,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that a request has been sent for the statements to be sent to you. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that a request has been sent for the statements to be sent to you. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply30 Jul 2015, 11:10
Official
Hello accombrinck,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that a request has been sent for the statements to be sent to you. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that a request has been sent for the statements to be sent to you. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***