NO SERVICE FROM THE INSURANCE DEPARTMENT

My Samsung S4 has been damaged. I handed it in at Samsung Direct for repairs. The screen of the phone was already replaced for free last year and this water damage could not be prepared under warrenty. I have insurance through MTN and try to contact them per phone on ***. As soon as you entered the number and claim related query they inform you that they experience network difficulties and cut you off. Please try it out now! or any time! I then went on the internet and managed to get an email address. They responded quickly and send me the claim form on 25 June ***. From there I just hear nothing from them, I have to pay my monthly charges for line and phone rental but from there side they should think I am without a phone since June. THIS COMPANY IS THE WORST, NEVER TAKE OUT CONTRACT FROM THEM LET ALONE INSURE YOUR HANSET THROUGH THEM<br>