1 reviews | Active since Apr 2018
NO SERVICE FROM MTN TO A LOYAL CUSTOMER :
I purchased a MultiSim from the MTN store in Eastgate on 11 March 2018. As of 11 April 2018 (one month !!) I STILL HAVE "NO SERVICE" on the MultiSim. "The Number you have called does not exist on the MTN network". Despite numerous visits to the MTN store in Eastgate, a replacement MultiSim being issued by the store and calls to MTN ********** which take between 5-10 minutes to be answered. Supervisor Meshack not returning my calls. The matter has not been resolved despite being told that the MultiSim will be connected within 2 to 24 hours. One month and counting !
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked on the account from the last update. Dual Sim is active with services restored. Please confirm that this correct by rebooting the device and advising on this post.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked on the account from the last update. Dual Sim is active with services restored. Please confirm that this correct by rebooting the device and advising on this post.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team