NO SERVICE FROM MTN REGARDING CANCELLATION OF DECEASED ACCOUNT HOLDERS CONTRACT ......

It has taken over two months to cancel an MTN contract due to the account holder being deceased . The request has been passed from pillar to post with no department seemingly able to complete this simple request ...... The amount due was settled IN FULL after as I received my letter of Executorship on my father's estate. MTN in the meantime are still billing ....... it must be noted however that the administrator in the store concerned has been more than helpful, sending emails to follow up as per the following dates - 08/04/2021, 19/04/2021, 22/04/2021, 24/04/2021, 26/04/2021, 28/04/2021, 30/04/2021, 03/05/2021, 11/05/2021 and she sent a further email request to her supervisor today with still no response ( even after being informed that I was going to post a review on hello Peter - in order to get some assistance..... )THIS IS SHOCKING MTN......