1 reviews | Active since Aug 2016
No service from MTN middelburg mall
<p>2nd of august at MTN middelburg mall I upgraded my cellphone. I also put in a request for a Samsung Galaxy tab E. I was then told it will only arrive on friday the 5th of august. I called MTN on the 5th only to find out that it is not delivered yet. I then asked to be contacted just before closing time to confirm delivery for the saturday (which did not happen). After calling 3 times saturday morning with no answer I went to MTN again. After the employee followed up, I was told that they will not deliver on the saturday and that I have to wait till Monday the 8th.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********