dL
daniel L
1 reviews | Active since Feb 2016
02 Mar 2016, 10:36
No service from MTN Claims Department
After my complaint about no service from MTN Claims Department,where their service is non existend,I got a response.<br> Tim from the MTN Complaints department,responded snd promised that the query will be escalated to the highest level.<br> Today 2/3/2016 We called them with regards to the progress.No surprises there.We were told the claim was rejected,they dis not give a resson.But wait for it... They never fetched the phone to be able to asses the damage!!!!. If You are somebody that likes to be frustratedand ignored,this is your type of service provider.
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MTN South Africa's replyOfficial
03 Mar 2016, 11:33Hello Niel Lombard,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Mar 2016, 11:33
Official
Hello Niel Lombard,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***