NO service from MTN

After publishing how many bad reviews on MTN service they still do not respond or rectify services. After contacting their customer service department on 19/8/2020 and talk to Mr Adrian Stellenberg he ask my id number and give me a ref nr *** and did not heard from him since then ad no service recieved as well. On 1/9/2020 i recieved an email from Margaret Shongwe giving a ref nr *** and said after 24 to 48 hours i will recieve feedback. On 7 September 2020 i mailed her and ask her for feedback and not surprisong but there was no response from her.

Now i am asking myself how does a company operate with incompetant people or is it that tge people worrking there just do not care as long as MTN get their monthly money. I feel like stop paying my account as i do not get any joy or service drom them. It is sickening to think that they claim to be the best but in actual fact they are worse.