NO SERVICE FROM MTN!!!

Hello MTN

I app**** for a new phone last week Friday (28th) . It was supposed to be delivered yesterday. I made sure I was home the entire day yesterday to receive it but didn't receive anything as promised.

Last week I went to 2 stores to get a new phone as I was attacked on Saturday eve in Johannesburg and lost my phone.

I went to your Norwood Mall store on Monday & Killarney Mall store on Tuesday with a swollen eye and sprained ankle, after providing my ID and fingerprints and waiting for over 2 hours I was told that the store could not process my upgrade and could offer me no further assistance.

I then phoned your call center on Friday and Kwanele Mncube processed the upgrade for me and assured me that my Samsung A32 128GB 8GB RAM and my sim card would be delivered on Tuesday.

Tuesday afternoon I called 083 135 x 8 times, I also called DSV Courier at ***, I also called MTN online sales and MTN upgrades at *** and ***

Yesterday morning I again called 083 135 and was told that a manager would call me before 13h00, I am still waiting....

Despite numerous requests and applications from myself, MTN has thus not provided me with any service since Saturday 22 May 2021 at 11h30.

Should this not be rectified within the next 24 hours I will be forced to take my business to another service provider.

I look forward to your response.

Thanks Morne ***