1 reviews | Active since Nov 2015
NO service from MTN
I want to load a reacquiring Data Bundle on my contract <br> I Phoned 3 times customer services 6/11/2015 / 9/11/2015 / 11/11/2015<br> I was told to go to the branch <br> went to the branch 13/11/2015 no service i waited in a Que for long only one person on duty, she mailed the relevant person Sinhle Mathevula [ MTN - Witbank - Also H/O ] to help loading the data cc, me in on the mail, no response as yet , i asked her for the managers e-mail address i mailed [Email Removed] regarding the service no response as yet .<br> i phoned the Credit department myself to see if i can arrange something myself no Luck <br> i went to MTN on Sunday again standing in the Que again no Luck AGAIN ???<br> <br> i am now at the point where i want to move to another service provider for better service
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The 2GB recurring bundle cannot be loaded due the credit limit, we do pick up that the credit limit has been increased. After the limit has been increased the system do not allow up to load the service. We will resolve this for you tomorrow once sorted we will notify you.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The 2GB recurring bundle cannot be loaded due the credit limit, we do pick up that the credit limit has been increased. After the limit has been increased the system do not allow up to load the service. We will resolve this for you tomorrow once sorted we will notify you.
Kind Regards,
Alice van der Merwe
***