No service from MTN

MTN ***** not delivering as advertised & horrible service from MTN George Garden Route Mall:

I upgraded my contract on 27 Jan 2019. I was supposed to receive 30GB once off data, with this new package deal that was advertised in their promotion booklet.

I was at the shop on the 25 Feb were they gave me a Ref: *** for my query. They informed me that this will only take 72 hours. I returned to the shop numerous times after the 25 Feb with NO SERVICE, NO RESULTS and STILL NO DATA!!! 26 May: Spoke to Destamoun Ref: *** said that I can contact her on her personal contact number. As when you phone the number that is advertised on the website and old lady answers the phone, that has nothing to do with MTN. After calling Destamoun numerous times leaving numerous messages. NO ONE GETS BACK TO ME!!! 28 May: Received a message saying that my query is resolved – HOW CAN THIS BE IF I HAVE NOT RECEIVED MY DATA. 28 June: Went back to the store. Spoke to gentleman and he informed me that there were no queries logged on the system for me. Did not even receive a reference number for this visit. 6 July: Spoke to Renecia *** with the same issue with no results!!!!

HOW MANY TIMES DO YOU HAVE TO LOG A QUERY BEFORE SOMEONE WILL GET BACK TO YOU OR GIVE YOU WHAT WAS PROMISED AS ADVERTISED!!!!!