Item: MTN South Africa
Rating: 1
Author: Rudie G

MTN South Africa's replyOfficial

08 Jun 2018, 20:38

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do pick up that the upgrade was approved and then cancelled again.

Please visit the MTN dealership for assistance with the upgrade, please take with you he company letterhead with the ID copy for the upgrade to be done.

We have sent the request to the Regional store mangers to intervene with the complaint.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply08 Jun 2018, 20:38

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do pick up that the upgrade was approved and then cancelled again.

Please visit the MTN dealership for assistance with the upgrade, please take with you he company letterhead with the ID copy for the upgrade to be done.

We have sent the request to the Regional store mangers to intervene with the complaint.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

RG

Rudie G's updateReviewer Update

08 Jun 2018, 21:23

Thank you for the reply. I was told last week it was cancelled by visiting the dealership once again but according to the lady assisting me currently at MTN direct this wasnt the case as its currently approved but not finalized . I wont be visting a dealership again as this didnt help the previous two times - they already have my ID copy and letterhead - they closed the upgrade on their end (as they couldnt get my device) and advised for MTN direct to take over the upgrade. I just want someone to tell me what the problem is how it will be resolved and when I can get it all sorted out. MTN Direct told me today that maybe we should cancel it again and re-apply but if this is the case Im porting to another service provider as Im fed up.

RG

Rudie G's update08 Jun 2018, 21:23

Reviewer Update

Thank you for the reply. I was told last week it was cancelled by visiting the dealership once again but according to the lady assisting me currently at MTN direct this wasnt the case as its currently approved but not finalized . I wont be visting a dealership again as this didnt help the previous two times - they already have my ID copy and letterhead - they closed the upgrade on their end (as they couldnt get my device) and advised for MTN direct to take over the upgrade. I just want someone to tell me what the problem is how it will be resolved and when I can get it all sorted out. MTN Direct told me today that maybe we should cancel it again and re-apply but if this is the case Im porting to another service provider as Im fed up.

MTN South Africa's replyOfficial

06 Sept 2018, 12:22

Thank you for your feedback and patience for the complaint to be resolved.

Thank you for the confirmation that the device was delivered to you.

Due to the device delivered a month later we have passed a goodwill once off credit for the promo fee.

The credit of R300.00 will reflect on the account on 2 day's time.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply06 Sept 2018, 12:22

Official

Thank you for your feedback and patience for the complaint to be resolved.

Thank you for the confirmation that the device was delivered to you.

Due to the device delivered a month later we have passed a goodwill once off credit for the promo fee.

The credit of R300.00 will reflect on the account on 2 day's time.

Kind Regards,

Alice van der Merwe

Best regards,

No Service from MTN