RP
Refilwe P
1 reviews | Active since Apr 2014
25 May 2015, 10:00
No Service from e-mails, Call Centres and Branches
It has been months going back and forth looking for my contract simcard replacement until this day. I then stopped payment as I had also e-mailed complaining about this, I make the payment then now the simcard is suspended and with the way that these people operate they have probably handed the damn account over without making contact with me or any consideration. I would like to have this damn contract cancelled as soon as possible because also as of this day my last e-mail has not been responded to. <br> <br> I would like nothing more to do with MTN
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 May 2015, 10:46Hello refrough,
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply29 May 2015, 10:46
Official
Hello refrough,
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.