LJ
Leandra J

1 reviews | Active since Jan 2012

30 Mar 2015, 13:30

NO SERVICE FROM CUSTOMER CARE

1) I have my business contract for 3 years and still - I am waiting after numerous calls for someone to get back to me on why my MTN numbers cannot receive calls from any land line nr. 3 Years! and when you phone you get a bad attitude and no one cares - and you cannot speak to a manager. You get 100's of reference nrs that doesnt help at all! Is it fair to pay for a service you can not get. MTN cannot tell me if they will sort out the problem or should i cancel my contract.<br> <br> 2) I have been phoning MTN for 4 days now, to get my service activated after suspension. I have been phoning how many times and i am holding on forever and EVERY TIME get cut-off. And when you mail, you keep getting a message that they will respond in 8 hours but they dont and when you email again to follow up you get a new ref nr with another 8 hours response time. <br> <br> This is unacceptable service. <br> I have had enough paying for a service for 3 years that i am not getting 100% of and now you cannot get to talk to one of their bad-attitude consultants to sort out a matter.

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2015, 16:18
Official
Hello Leandra0726,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we are unable to retrieve any information with the details provided.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***