TN
Thato N
1 reviews | Active since Feb 2015
04 Jun 2015, 17:44
No service for weeks cause MTN Staff r on strike
My services have been suspended from the 1 June 2015, even though i paid my account on the 25 May 2015. The call centre is not going through. I have been on hold for 35 min and counting. I am unable to make any calls or used my data. The voice prompt says i must call my service provider but my calls are being cut off. I know for a fact that MTN staff are on strike n there has been no communication to the customers. I even email customer service my proof of payment but i have not received any response. I have been calling the call centre for week with no response as my calls were cut off after holing for more then 15min
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
12 Jun 2015, 12:21Hello Tntai32,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment of R500.00 received. According to our records, your line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment of R500.00 received. According to our records, your line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Jun 2015, 12:21
Official
Hello Tntai32,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment of R500.00 received. According to our records, your line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment of R500.00 received. According to our records, your line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
