No service for Soshanguve!!!!

It is so disappointing what is happening to MTN service levels lately. Our network tower providing LTE signal has been down since Friday the 7th of February. And this had an extremely negative impact on making and receiving calls and the data network (LTE) is completely unavailable. And since there is no one to report this incident to over the weekend, first thing yesterday morning (10th February 2020) I called to report the incident and I was informed that they are aware of the problem and engineers are working on the problem. The whole day went on with no network and I called again before end of day and I was told the same story again about engineers being busy with the issue.

The tower is located less than a kilometre from where I stay and there has not been any activity or physical presence of any engineers onsite. Meanwhile, we remain without network coverage, with no ability to use a data network and calls adversely impacted. Well, I gather MTN's slow response to this issue and the urgency it received it is from the fact that this tower is located in a township (Soshanguve). I was once was told that a network tower can not be down for even hours from a fault but it seems this is acceptable as long as the problem is not in some fancy surburb. This is appauling service from MTN and lack of respect for their customers who pay to receive services.