1 reviews | Active since Nov 2015
No Service for 6 days!
I am on a contract, under my husband's name, and for whatever reason, MTN decided to cut my services on Saturday 7th November. Despite the fact that a new contractual month was starting, they cut all my, and my daughters' services to our cellphones.<br> 1. There was no warning - my daughter was out, and was supposed to let me know where to pick her up - <br> 2. Unable to call the MTN number (808) as I was unable to make calls. When I was eventually able to get through to the emergency number they told me they were unable to help as they did not deal with contracts. Finally I was told that my husband would have to be contacted. How?<br> 3. I finally managed to contact my husband, my daughter's phone service was then reinstated quite quickly but not mine<br> 4. this went on for 6 days with daily calls, and a variety of responses from them. I was meant to be on my new month contract - but this was not working. The final phone call on day 6 was ludicrous - but I don't have space to explain. 5 days later I think they hope I have gone away, I now have my phone service, but no apology, no compensation for contract time lost, inconvenience (considerable) or for the incredible lack of service.
Thank you for post.
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Rosetta
Thank you for post.
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Rosetta
