HL
Hanroux L
1 reviews | Active since Aug 2015
08 Apr 2018, 09:06
No Service For 5 Months!!!
It’s been more than 5 months of struggling to get through to MTN Customer Care on 808 (now 135). Each time I query this on Facebook, since this the only form of communication at this stage, I’m told that the problem is being investigated & that it will be resolved soon. It’s been more than 5 months & I still cannot access customer care.
How am I supposed to query account problems if I cannot get through to MTN? I recently upgraded my contract (BIG MISTAKE) & now I’m not getting my monthly data of 5GB. Only 1GB is available. Please stay away from MTN!!!
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Hanroux L's updateReviewer Update
15 Apr 2018, 20:26Dear Mike Before sending a reply, please make sure YOU READ THE REVIEW PROPERLY!!! I am fully aware that 135 is the new number for customer care & not 808. I STILL DO NOT HAVE ACCESS TO CUSTOMER CARE WHEN PHONING 135! How *********** can a service provider like yours be? Read the review in it's entirety & then send feedback. Also, if you check both my numbers ********** 05 and ********** 09 you would have realised that my review referred to the recent contract upgrade in March 2018 on the ********** 09 number. The ********** 05 was upgraded LAST YEAR! PLEASE, PLEASE WAKE UP!!!
HL
Hanroux L's update15 Apr 2018, 20:26
Reviewer Update
Dear Mike Before sending a reply, please make sure YOU READ THE REVIEW PROPERLY!!! I am fully aware that 135 is the new number for customer care & not 808. I STILL DO NOT HAVE ACCESS TO CUSTOMER CARE WHEN PHONING 135! How *********** can a service provider like yours be? Read the review in it's entirety & then send feedback. Also, if you check both my numbers ********** 05 and ********** 09 you would have realised that my review referred to the recent contract upgrade in March 2018 on the ********** 09 number. The ********** 05 was upgraded LAST YEAR! PLEASE, PLEASE WAKE UP!!!