RS
Rudolf S

1 reviews | Active since Jul 2009

12 Nov 2016, 11:03

NO SERVICE / FEEDBACK

<p>Good Day,</p> <p> </p> <p>I submitted a insurance claim almost 4 weeks ago, I still have no feedback.</p> <p> </p> <p>Multiple follow-up calls have been made and no one seems to get back to me.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply14 Nov 2016, 13:14
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,

RS
Rudolf S's update15 Nov 2016, 17:01
Reviewer Update

Good Day,

I still have not recieved an feedback.

Kind Regards,