MT
Margare T
1 reviews | Active since Jul 2015
13 Jul 2015, 23:21
No service/feedback
I am trying to get a response from MTN in regards to my account that suddenly increased from R400 to almost R1700. The call centre does not answer. Customer care does not respond. Store could not give a reason.<br> Since my account has for a second month been almost R900 and I have no idea why? Nothing in my normal day-to-day phone use has changed.<br> <br> Would really appreciate if someone capable can respond and assist to get this issue sorted before I have to close my account with them.
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MTN South Africa's replyOfficial
28 Jul 2015, 11:08Hello margaredutoit,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 11:08
Official
Hello margaredutoit,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,