BW
Belinda W
1 reviews | Active since Jul 2014
27 Mar 2015, 10:59
NO SERVICE - EVEN IF TRYING TO MOVE TO HIGHER PACK
Since MTN has taken over my account from Nashua mobile the service has been useless! I have been trying to move to a higher package since last year dec, spoke to 4 agents both telephonically and via email, completed the forms 3 times!!!! And still no response! Surely they want my business???? Clearly MTN has become too big to be interested in providing service. PLEASE COULD SOME ONE RESPOND???
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2015, 15:03Hello Bwagner@1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package has been migrated to MTN 500 TopUp.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package has been migrated to MTN 500 TopUp.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply07 Apr 2015, 15:03
Official
Hello Bwagner@1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package has been migrated to MTN 500 TopUp.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package has been migrated to MTN 500 TopUp.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***