AV
Adel V
1 reviews | Active since Oct 2011
29 May 2015, 15:26
No service due to strike!!!
I phoned the 808 number to log a request for approval for an early upgrade of my contract. All the people I spoke to said that the Retention Department is on a strike and there is nobody that will be able to help me!!!!!<br> <br> What kind of a service is that? So if they are striking for the next month my request will not be looked at because of the strike??<br> <br> I cannot accept the fact that there is nobody in MTN who can assist me with this issue.<br> <br> Is MTN that small?? Or just not willing to help a client??
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MTN South Africa's replyOfficial
08 Jun 2015, 09:34Hello Adelvil01,
Thank you for bringing this to our attention.
I apologize for the inconveniences caused by this.
The problem we are faced with is system restrictions upon an upgrade performed early than the eligible time. This cannot be amended or overridden. We will be looking at solutions to this going forward.
Unfortunately, the earliest upgrade can only be actioned in 2 months since the termination date of the contract is in August 2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I apologize for the inconveniences caused by this.
The problem we are faced with is system restrictions upon an upgrade performed early than the eligible time. This cannot be amended or overridden. We will be looking at solutions to this going forward.
Unfortunately, the earliest upgrade can only be actioned in 2 months since the termination date of the contract is in August 2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply08 Jun 2015, 09:34
Official
Hello Adelvil01,
Thank you for bringing this to our attention.
I apologize for the inconveniences caused by this.
The problem we are faced with is system restrictions upon an upgrade performed early than the eligible time. This cannot be amended or overridden. We will be looking at solutions to this going forward.
Unfortunately, the earliest upgrade can only be actioned in 2 months since the termination date of the contract is in August 2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I apologize for the inconveniences caused by this.
The problem we are faced with is system restrictions upon an upgrade performed early than the eligible time. This cannot be amended or overridden. We will be looking at solutions to this going forward.
Unfortunately, the earliest upgrade can only be actioned in 2 months since the termination date of the contract is in August 2015.
Best regards
Mantoa
REQ:***