1 reviews | Active since Jul 2010
No service delivery- Incompetency
<p>MTN (Cosmo Net Franchise Cresta) A faulty Wi-Fi Alcatel one touch router under warrantee needed to be replaced. But they sent a USB Card as replacement to the store!!! Then we are told they will get back to us when the right device is in the store... so we wait for two weeks with no response. We decided to go into the store again then they say they will follow up. Still no call from MTN. We went back AGAIN after a week then we are told sorry, they have no stock. Promised again by the branch manager Victor he would get back to us. These people don't follow up!We are paying for a data and device contract every month with no device to use!</p> <p>Is MTN so pathetic that the whole company does not have any routers? Can you supply a customer with what they pay for? Seems like a big mistake to sign contracts with MTN.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
This is now two weeks later, MTN has STILL not resolved ANYTHING regarding this? What does it help to escalate this to Regional Management? We went to the Cresta branch and now they have stock, but Victor, the so-called manager just shrugs his shoulders and says theres nothing he can do? We want to cancell this contract as we pay for monthly data and a device, but we can't use the data and MTN tells us the data will fall away at the end of the month! This is Unfair treatment!! What are we paying for? We demand cancellation of this contract! We can sign for a new contract NOW at another service provider and actually have someting to use! This is going on, pending for two months! Your staff don't know what they are doing! A call from a regional manager would be appreciated, not an unpersonal e-mail!
This is now two weeks later, MTN has STILL not resolved ANYTHING regarding this? What does it help to escalate this to Regional Management? We went to the Cresta branch and now they have stock, but Victor, the so-called manager just shrugs his shoulders and says theres nothing he can do? We want to cancell this contract as we pay for monthly data and a device, but we can't use the data and MTN tells us the data will fall away at the end of the month! This is Unfair treatment!! What are we paying for? We demand cancellation of this contract! We can sign for a new contract NOW at another service provider and actually have someting to use! This is going on, pending for two months! Your staff don't know what they are doing! A call from a regional manager would be appreciated, not an unpersonal e-mail!