MS
Martin S
1 reviews | Active since Feb 2014
04 Dec 2015, 15:42
No service delivery!!!
After receiving a hefty bill of R4400 from MTN for alleged data usage, I requested a early termination quote from MTN's retentions department, after 20 min of holding on the 808 call centre they informed me that I need to send an email to the retentions department in order to get a quote. After sending the email I received a mail stating that they will get back to me within 2 days, but as usual no response. Pathetic service, no response on the phone no response on the emails, considering legal action against MTN to get this resolved.
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 21:09Hello Martin1986,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have logged a billing query to investigate and validate the usage on invoice date 2015-11-11, reference number: ***.
The matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have logged a billing query to investigate and validate the usage on invoice date 2015-11-11, reference number: ***.
The matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Dec 2015, 21:09
Official
Hello Martin1986,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have logged a billing query to investigate and validate the usage on invoice date 2015-11-11, reference number: ***.
The matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have logged a billing query to investigate and validate the usage on invoice date 2015-11-11, reference number: ***.
The matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***