1 reviews | Active since Nov 2011
No Service Delivery
Dear Peter,<br> <br> so here is my sob-story. For the past 4 weeks we have had almost no connectivity from Mtn in Greyton. After calling, sending emails, complaining and finally driving through to Caledon to the Mtn shop, I'm told that the problem has been fixed. It hasn't. I run a business so this means I cannot be reached on my cell phone because although it rings, there is no button to answer the call. Messages come through randomly if at all. I cannot bank because I do not get the OTP number. This means driving to Caledon again. <br> <br> I wish to cancel my contract which expires 16 November 2015! Because as far as I'm concerned they are in breach of contract for not delivering the service I'm paying for. That means I can terminate the contract. When asking to port my number to Vodacom, this was declined. <br> <br> Oh, and I forgot to mention that I'm a client of Autopage/Mtn for about 17 years!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately we cannot access your number on our system. Please may you contact Altech Auto-page on *** for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately we cannot access your number on our system. Please may you contact Altech Auto-page on *** for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
