TM
Tshepiso M
1 reviews | Active since Sept 2018
16 Jul 2019, 08:37
No Service Delivery
1-***9 this is the reference number i received on the 24th of May, i was told my account is going to be refunded within 2-5 working days. *** escalation ref number but is still haven't received my money . am i still getting my money back?
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MTN South Africa's replyOfficial
17 Jul 2019, 07:45 Good day Tshepiso Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The amount for R783.81 was credited to your MTN account first then a request: *** was logged on 5th July for your refund. That refund was rejected due to an error on your bank details. I have corrected the details, the refund should reflect in your bank within 7 days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
The amount for R783.81 was credited to your MTN account first then a request: *** was logged on 5th July for your refund. That refund was rejected due to an error on your bank details. I have corrected the details, the refund should reflect in your bank within 7 days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply17 Jul 2019, 07:45
Official
Good day Tshepiso Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The amount for R783.81 was credited to your MTN account first then a request: *** was logged on 5th July for your refund. That refund was rejected due to an error on your bank details. I have corrected the details, the refund should reflect in your bank within 7 days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
The amount for R783.81 was credited to your MTN account first then a request: *** was logged on 5th July for your refund. That refund was rejected due to an error on your bank details. I have corrected the details, the refund should reflect in your bank within 7 days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,