LB
Lusaan B
1 reviews | Active since Apr 2013
09 Mar 2016, 10:12
No service delivering
I spoke to one of your consultants regarding a tablet that is part of<br> my contract. This was on Monday. I agreed that this action was ok,<br> as the service had been blocked due to data charges. Your account<br> gets paid every month by debit order. It is Wednesday now, and the<br> tablet has still not been activated for internet use.<br> <br> Please rectify this situation, as I am considering moving to another supplier.<br> I am working in Abu dhabi so I cannot stay on the phone indefinitely<br> waiting for an agent to answer. Very disappointed in your service<br> <br>
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MTN South Africa's replyOfficial
09 Mar 2016, 22:28Hello karoojuffrou132,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the lines have been reconnected and we picked up that the reason why they get suspended its because the account reached the credit limit of R1,403.00 to avoid the suspension the credit limit needs to increased atleast R2000.00 should you want us to go ahead you can confirm by emailing to ***
warm regards
mike
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the lines have been reconnected and we picked up that the reason why they get suspended its because the account reached the credit limit of R1,403.00 to avoid the suspension the credit limit needs to increased atleast R2000.00 should you want us to go ahead you can confirm by emailing to ***
warm regards
mike
REQ:***
MTN South Africa's reply09 Mar 2016, 22:28
Official
Hello karoojuffrou132,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the lines have been reconnected and we picked up that the reason why they get suspended its because the account reached the credit limit of R1,403.00 to avoid the suspension the credit limit needs to increased atleast R2000.00 should you want us to go ahead you can confirm by emailing to ***
warm regards
mike
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the lines have been reconnected and we picked up that the reason why they get suspended its because the account reached the credit limit of R1,403.00 to avoid the suspension the credit limit needs to increased atleast R2000.00 should you want us to go ahead you can confirm by emailing to ***
warm regards
mike
REQ:***