No service by MTN store manager

I went to MTN Wonderpark PnP entrance 16 July 2021 at about 15H00, the lady that claimed to be a manager was rude. I was a need of a paid up letter for a contract that I had taken online. I called customer care a couple of times prior going into the store, some consultants sent me to the store while others were complaining about the system that was offline. When I got to the store the said that we do things online and then later hustle them. I asked her to call customer care from the store as was refered by customer care, she said that they do not call customer care. After she refused to assist I asked for her name since she did not have a name tag on she refused to disclose her name. I insisted that I am not going anywhere till my issue was sorted and she let me in, thinking that all her colleagues in store would adopt her bad attitude. Her male colleague that was in store was also rude to me after I had complained about the lady's behavior. The two other ladies were so kind and were willing to assist which they did.

I am complaining for the bad service because the two employees lacks people skills and should be sent to attend a client service course. The MTN store should send me an official apology for their two employee's bad behavior.