DP
DANIELA P
1 reviews | Active since Oct 2012
01 Jun 2015, 10:09
NO SERVICE BUT TAKING MONEY
This is beyond ridiculous! for almost a month it has been a complete nightmare to get help from a so called \service provider".<br> The store at Clearwater advised us there is a strike and possible ***** happenings as there were customers all the way out the shop screaming and shouting about the fact the call centre has been unavailable"
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 14:52Hello daniela83,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped or calls not going through. The matter is receiving priority attention.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped or calls not going through. The matter is receiving priority attention.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Jun 2015, 14:52
Official
Hello daniela83,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped or calls not going through. The matter is receiving priority attention.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped or calls not going through. The matter is receiving priority attention.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***