1 reviews | Active since Sept 2011
No service but bills paid
Dear MTN<br> <br> Referring to my last complaint that you said was resolved.<br> <br> It's not resolved - I have now been cut off for 2 billing cycles due to my <br> supposed credit Limit being reached. <br> <br> I have paid my bills end of May and June which I'm still waiting for Mtn credit to send me exact details of.<br> <br> I have still not been re activated even though my accounts are paid in full.<br> <br> I have 3 contracts and would like a call from MTN to discuss closing.this has been one incident to many with MTN - please study my account history before contacting me so you can see the cycle of billing issues over the years on this account.<br> <br> Please contact me on my new Vodacom number *** that I had to take out in order for me to do business where MTN fails to deliver standard service.<br> <br> John Houghton
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the lines are active. Kindly note that upon approval of an account a credit limit is loaded to the account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the lines are active. Kindly note that upon approval of an account a credit limit is loaded to the account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***