1 reviews | Active since Dec 2011
No Service Breach of Contract
I have had a very serious problem since the 14th November and today is the 19th.<br> <br> I cannot receive calls on my phone from any other mobile number.Telkom landline calls come through but no calls from MTN, Vodacom and other mobile service providers.<br> <br> I have complained every day and get promises to restore the service in 24 hours. I have several reference numbers<br> <br> MTN have reset the services more than 5 times with no results. The call has been escalated to second line support with no result<br> <br> I have no choice but to cancel my contract at not cost to myself as MTN is in breach of contract as they are incapable of fixing the problem and providing a service.<br> <br> I have logged this on Hello peter as a record and as a means of letting the public know of this pathetic service.<br> <br> It is possible that others are also suffering as this is a network problem but no one at MTN seems to be able to resolve the issue or admit the problem.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've contact our Mobile Number Portability team as we suspect that there is an issue with your routing tables. If you're not receiving calls from any network provider then it could possibly be that there is an issue with your routing tables. The reference number for the request logged is ***7 (MNP e-mail escalation).
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've contact our Mobile Number Portability team as we suspect that there is an issue with your routing tables. If you're not receiving calls from any network provider then it could possibly be that there is an issue with your routing tables. The reference number for the request logged is ***7 (MNP e-mail escalation).
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
