NO Service

I dont know why i thought upgrading online would be easier than the previous 3 hours Ive had to stand in the stores. But my god what a nightmare. My phone is under my moms name, so only after doing the upgrade online did i get a message, it has to be delivered to my mom. Fine. Trying to get hold of anyone to change the address, impossible. It was finally delivered today to my mom, DSV refused to leave the phone as her thumbprints didnt work?? Now im trying to call DSV and MTN because WHERE IS MY PHONE??? No surprise, no one answers