nM
nico M
1 reviews | Active since Feb 2011
07 Dec 2015, 13:46
NO SERVICE AT MTN, DON'T KNOW THE JOB
I'm having a problem. I have submitted documents several times to change the account from my mother's name with a signed letter I'D doc's of both myself as well. Every time I phone to find something out the say it's not on my name my mother must phone.. I have submitted the doc 3 times now. Still no satisfaction. Today 07/12/2015 (Natombi) tell me she lost the papers she might have thrown them away... how do they keep contracts if the chuck things away. So she told me I can't help you with a bad attitude... and the rest of the workers there don't know anything and keeps on breaking the conversation by just chipping in from the side..
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Replies (1)
MTN South Africa's replyOfficial
10 Dec 2015, 15:02Hello nico101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply10 Dec 2015, 15:02
Official
Hello nico101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***