No service at all from the insuranse dept

Afternoon<br> <br> I took out a new contract for my daughter the 04/08/2015, all documents filled in and processed at the store, phoned on the 10th to find out if the insurance were uploaded just to find out for a second time that it was not processed. Since the 10th I have spend hours on the phone to get cut off or no answer at all, I have send mails and still no feedback. I found out 6 months down the line that I was using my phone and also no insurance loaded but paying for a access buster. WHO IN THERE RIGHT MIND WILL TAKE OUT A ACCESS BUSTER IF THEY DONT HAVE INSURANCE.<br> <br> I would like for them to get it all sorted a.s.a.p