CA
Carina A
1 reviews | Active since Mar 2011
03 Mar 2020, 11:59
NO SERVICE AT ALL
I upgraded my contract just yesterday. I phoned MTN today to confirm that the correct device will be delivered. I spoke to 15 people YES FIFTEEN. And spent an hour being transferred from one person to another. Just to be told by the last person that they are actually off line and won't be online for most of the day and no one can help me. Needless to say I am very unhappy. I wasted time and airtime for nothing and if the wrong phone is delivered I will have to go through this whole mess once again. And all of this because 3 of my local MTN stores did not have stock and could not tell me when they will have stock. If I treated my customers this way I would have been fired.
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Carina A's updateReviewer Update
03 Mar 2020, 14:35And then I spent another hour on the phone being told that I must phone *** select option one and then 3 - now the recording tells me that I am not eligible for upgrade(NO KIDDING) and to speak to a agent - then the agent tells me to call *** select option 1 and then 3 !!!!!!!!!!! I give up!
CA
Carina A's update03 Mar 2020, 14:35
Reviewer Update
And then I spent another hour on the phone being told that I must phone *** select option one and then 3 - now the recording tells me that I am not eligible for upgrade(NO KIDDING) and to speak to a agent - then the agent tells me to call *** select option 1 and then 3 !!!!!!!!!!! I give up!