LS
Lauleata S
1 reviews | Active since Feb 2015
12 Feb 2016, 07:21
No service at all
I logged call for insurance on 27Jan and so did mtn store. That's after holding the line 55 minutes with no answer for a week and still no answer. I pay insurance and a bill bt i dnt get service. I need my phone fixed.Mtn is a disgrace. I will take this to court aa this breach of contract. They dnt have a problem receiving my money but they deliver no service. They might as well close down.
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Replies (1)
MTN South Africa's replyOfficial
13 Feb 2016, 15:18Hello lsalie,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply13 Feb 2016, 15:18
Official
Hello lsalie,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***