DM
Danielle M
1 reviews | Active since Jul 2015
12 Jul 2015, 18:15
No service at all
MTN was supposed to deliver my upgrade first week of June. I only received it a month later with no apology and incorrect SIM card. It is supposed to be delivered with nano sim and a normal one was given. They also suspended my account with no warning or reason provided. Upon transferring to an LTE sim I was supposed to receive a 1 gig data bundle which I have yet to receive. Every time I have phoned the calll centre, at least four times a day, they put the phone down on me. This is in direct breach of contract with regards to customer service as well as false advertising.
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 10:37Hello lizzymonster,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply21 Jul 2015, 10:37
Official
Hello lizzymonster,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***