PE
Pieter E
1 reviews | Active since Feb 2012
23 Jun 2015, 17:58
No service at all
I have Lodge a ticket on the mtn active website to cancel my existing contract but after a month I had no reply and I have called the customer service number only to be cut off holding the line after 5min. So how am I suppose to cancel my contract if I cannot get hold of them. Pathetic service once again from the worst cellphone service provider. I am sick of Mtn...
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 16:33Hello gti16vmk,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to our Cancellations Department's management team to assist the cancellation request not done.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to our Cancellations Department's management team to assist the cancellation request not done.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Jun 2015, 16:33
Official
Hello gti16vmk,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to our Cancellations Department's management team to assist the cancellation request not done.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to our Cancellations Department's management team to assist the cancellation request not done.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***