NO SERVICE AT ALL

Item: MTN South Africa
Rating: 1
Author: Mathys H

GOOD DAY I AM BEING OVERCHARGED ON MY ACCOUNT AND THEN I MAKE THE CORRECT PAYMENTS MY LINE STILL GETS SUSPENDED WHY I CALL THE CONTACT CENTER AND THEY CANT HELP ME I NEED TO SEND PROOF OF PAYMENT I AM NOT WORKING FOR MTN WHY SHOULD IT COST ME TIME TO DO THAT MY ACCOUNT IS PAYED VIA EFT ON THE LAST DAY OF THE MONTH TODAY IS THE 31/07/2019 AND I MADE PAYMENT AND MY ACCOUNT GOT SUSPENDED TODAY WHY?? YOUR SERVICE IS VERY POOR

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

15 Aug 2019, 13:10

Y'ello Mathys Haasbroek,

We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.

Please note your services are now fully active

Should you have any queries or require further assistance, please do not hesitate to contact us.

Thanks,
Caylin Julius
MTN SA Complaints Management Team

MTN South Africa's reply15 Aug 2019, 13:10

Official