gS
gerrit S
1 reviews | Active since Mar 2015
19 Mar 2015, 13:37
NO SERVICE AT ALL
Phone was send in for repairs and I was told that it will be ready in two weeks. It is week no ten and still no phone, just promises.
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2015, 10:04Hello GS9,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now managed to locate the booking that was done and see that the device needed to be sent to Sony's repair centre (SSS Cellular). The device is currently at their repair centre as they had the parts needed to do the repair work.
Once the repair work is done, they will send the device back to us for inspection and we will then send it back to the store if we are happy with the repair work done.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now managed to locate the booking that was done and see that the device needed to be sent to Sony's repair centre (SSS Cellular). The device is currently at their repair centre as they had the parts needed to do the repair work.
Once the repair work is done, they will send the device back to us for inspection and we will then send it back to the store if we are happy with the repair work done.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Mar 2015, 10:04
Official
Hello GS9,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now managed to locate the booking that was done and see that the device needed to be sent to Sony's repair centre (SSS Cellular). The device is currently at their repair centre as they had the parts needed to do the repair work.
Once the repair work is done, they will send the device back to us for inspection and we will then send it back to the store if we are happy with the repair work done.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now managed to locate the booking that was done and see that the device needed to be sent to Sony's repair centre (SSS Cellular). The device is currently at their repair centre as they had the parts needed to do the repair work.
Once the repair work is done, they will send the device back to us for inspection and we will then send it back to the store if we are happy with the repair work done.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***