AR
ADELE R
1 reviews | Active since May 2015
07 May 2015, 10:14
NO SERVICE ASTRONOMICAL BILL
Have been a customer for a 2GB data contract with MTN since 2012. Suddenly I receive a bill of R1500 for data usage, and there is no way that I can get a detailed billing/usage on the MTN Active website. I have logged two complaints now. I also called the service number, which resulted in a 20 minute call with no connection to any consultant (and I have to pay that bill as well!). Can someone please help me??? What is going on? MTN please contact me. If this is not sorted soon I will report you to the ombudsman.
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MTN South Africa's replyOfficial
19 May 2015, 12:11Hello akrichter,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you were billed bulky for the Internet usage.Your query has been sent to a relevant department for urgent attention that you receive a detailed statement for the invoice in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you were billed bulky for the Internet usage.Your query has been sent to a relevant department for urgent attention that you receive a detailed statement for the invoice in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply19 May 2015, 12:11
Official
Hello akrichter,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you were billed bulky for the Internet usage.Your query has been sent to a relevant department for urgent attention that you receive a detailed statement for the invoice in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you were billed bulky for the Internet usage.Your query has been sent to a relevant department for urgent attention that you receive a detailed statement for the invoice in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.